Return Policy

We Value The Loyalty of Our Customers & Want Them To Be Happy With Their Purchase

Sarah’s Return Policy:

If you need to return an item to us, please follow these instructions.

  1. The customer must notify us within 2 days of receipt of merchandise that they wish to return the merchandise.
  2. The customer is responsible for a 15% restocking fee, all shipping costs, and any duty or tariff charges.
  3. Merchandise must be returned in the same condition as it was received.
  4. Any merchandise shipped from our location must be returned within 10 days of receipt of merchandise.
  5. Items shipped via freight carrier or similar must be returned within 45 days.
  6. We take responsibility for pursuing insurance claims on merchandise lost or damaged in shipping.
  7. There are some items that we cannot allow returns on, and these items will be marked accordingly with NO RETURN POLICY clearly stated in the item description.

We work very hard to ensure customer satisfaction. Over the years, we can happily say that we have had very little merchandise returned. We do our best to clearly photograph and accurately describe each item so nothing is misrepresented. We want you to feel comfortable doing business with us. 

If you have any questions about our merchandise, please email or call us; we will be happy to provide the information you need. Please call:  603-525-3800

Our Goal is Customer Satisfaction!

Our Restocking Fee:

Why we charge a restocking fee:

There is a misconception that companies benefit from returns and restocking charges. We do not profit from returns; in fact, if an item is returned, it costs us money.

Here are a few reasons why returns cost us money:

• Credit card transaction fees…up to 4% are “non refundable”.. when a credit card is credited for an item returned.

• It takes us time to remove an item from inventory and package it, and then to receive the item and place it back into inventory.
• Some items are stored in our warehouse, and they have to be brought out and packaged. When a returned item comes back, it must go back to the warehouse.

When returning a product, we will incur most of the above charges again for re-processing, repackaging and restocking.


For ordering and more information please call:  603-525-3800